Last updated: 3 October 2026
Before a booking is confirmed
An equipment enquiry or requirement is a request to discuss availability. If your plans change, tell the team as soon as possible so coordination can be updated.
Confirmed sales and rentals
Cancellation eligibility, deposits, deductions and payment adjustments depend on the accepted quotation or written agreement and applicable law. Review those terms before confirming. Transport, mobilisation, machine use or work already performed may affect the amount due.
Inspection appointments
Contact the team promptly to request a change or cancellation. Rescheduling depends on availability. Any charges for travel or work already performed should be checked against the agreed inspection terms.
Requesting a refund or adjustment
- Contact the team with your enquiry, contract or invoice reference.
- Provide the reason for cancellation and relevant payment details. Never share an OTP or complete bank credentials.
- The team will review the request against the agreement and confirm eligibility, any deductions and the expected processing timeline.
This page does not set a universal refund amount or processing deadline. Those details must be confirmed for your particular transaction. Applicable statutory rights remain unaffected.
Payment concerns
If a payment appears incorrect, duplicated or missing, share its reference with the team so it can be checked against the invoice and payment record.
Discuss a cancellation ↗